Throughout the project, they demonstrated exceptional professionalism through proactive communication and effective cost management.

To Whom It May Concern,

I am pleased to provide this letter of recommendation for Complete Utility Contractors Ltd. regarding their work with the City o f White Rock on WR25-008 [Thrift Avenue Sewer Upsize: Vidal Street to Martin Street]. Throughout the project, they demonstrated exceptional professionalism through proactive communication and effective cost management.

During construction, Complete Utility Contractors maintained open and proactive communication, promptly identifying potential issues and proposing practical solutions. For example, they raised concern that nearby trees may impede the detour of double-decker buses scheduled in a couple weeks, provided photos of the location as proof of the issue, and requested for the City to trim the trees. Their efforts led to a change order where delays were mitigated at a reasonable cost.

In terms of cost control, change orders proposed by Complete Utility Contractors were well- documented, reasonable, and justified with supporting information. They approached challenges collaboratively, working in the City's best interest. For example, contaminated soil was discovered on site where it was assumed that it could easily be disposed. Complete Utility Contractors promptly provided a cost estimate for full removal and proposed reuse of excavated material where possible. Their efforts facilitated quick decision-making and mitigated a significant increase in the project's cost.

Based on their performance, I can confidently recommend Complete Utility Contractors Ltd. for future projects involving underground utilities and roadwork. Their professionalism and commitment to collaboration would make them a reliable partner for your construction projects.

Sincerely,
Mark Montemayor, P. Eng.
Project Manager
City o f White Rock, Engineering & Municipal Operations