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Amazing work!

Date: June 2, 2023 Written by: M.K. From: Burnaby, British Columbia

I am a resident at Austin Ave and we have your guys working in front of our home today. I just wanted to drop a note and say I have never seen such a good organized efficient crew working meticulously without leaving a mess. Simply well done!


The work was completed on time and within the project budget

Re: British Properties Five Creeks Trunk Main Project

Date: September 28, 2021 Written by: Syncra Construction Corp. From: West Vancouver, British Columbia

Complete Utility Contractors successfully completed the installation of the hydro service and infrastructure required to service our development. The work required a night time crossing of the busy intersection of Marine Drive and Taylor way in West Vancouver. Complete Utility Contractors was quick to come up with solutions to design issues and facilitated the approval process with BC Hydro. They assisted with the co-ordination with and the approval from MOTI to perform the work on their roadway.

The crews completed the work without any quality or safety issues and the work was completed in an expeditious and efficient manner. Any changes in scope were well documented and managed which streamlined the approval process. The work was completed on time and within the project budget.

I would definitely recommend Complete Utility Contractors for future work based on their performance on this project.

Neil Adamson
Project Manager
Syncra Construction Corp.


Exemplary public relations, ability to adapt to changing objectives, and a collaborative approach to assist in value engineering were their strongest unique assets.

Re: Five Creeks Flood Protection project

Date: January 22, 2021 Written by: British Pacific Properties From: West Vancouver, British Columbia

I have had the opportunity to work with Complete Utility Contractors (CUC) on the Five Creeks Flood Protection project; a large-diameter storm water diversion system constructed through established West Vancouver neighborhoods, with inlets above the Upper Levels Highway leading to an ocean outfall. One phase is substantially complete and a second phase is currently underway. The initial construction started in May of 2019.

Both pre- and post-tender, CUC staff and in particular Steve Anderson, was an excellent resource to help guide the project design to improve productivity and reduce overall costs. There was much open and constructive dialogue between the owner, the project engineers, and CUC, which resulted in significant design refinement and cost savings.

While the project concept itself had some issues, including local residents that were literally protesting against the construction, all of the CUC staff went above and beyond to accommodate local residents during the construction process. Even given the initial issues, after CUC started work there were few to no complaints about the construction activities, which is a testament to their ability to anticipate local traffic issues and deal with residents’ concerns immediately.

Throughout the project there were several scope changes requested by us as the owner; we added sewer and watermain works well beyond the original scope. CUC was able to accommodate these requests extremely efficiently; for example, at one point we made a change on a Friday and they were able to pivot immediately and start the new priority on the Monday, calling in all the necessary new resources with no delay.

Exemplary public relations, ability to adapt to changing objectives, and a collaborative approach to assist in value engineering were their strongest unique assets. We are still happily working with CUC on the next phases of this same project, and we will continue to invite them to tender on future
utility work.

Please feel free to contact the undersigned if you have any questions.

Yours truly,

Alastair Meiklem, AScT
General Manager - Land


2020-1 Performance Evaluation

Re: 3144 INF Boundary Lanes Combined Sewer Separation - P II

Date: June 1, 2020 Written by: City of Burnaby From: Burnaby, British Columbia
Source: City of Burnaby

The City of Burnaby ("City") is committed to delivering capital infrastructure projects in a manner that maximizes benefit and value to Burnaby residents. In order to accomplish this, the City endeavors to retain high quality Contractors and maintain active communication to ensure expectations and feedback are conveyed clearly and appropriately.

This letter is to inform you of the score the City has given your firm based on the quality of your performance for the project identified above on the specified date. A
description of the breakdown and criteria for the scoring is shown in the tables below.

25%Cost ControlWas the cost of the project managed appropriately? Were all requested change orders reasonable in nature and communicated well with the City?4
25%Schedule ControlWas construction completed on schedule? If there were variances in the schedule, were they legitimate and reasonable?4
25%Scope & Quality Control Was the Contractor's conduct with residents, Consultants, owner, etc. done in a professional manner? Did the contractor keep a secure and tidy work site?4
25%ProfessionalismDid the Contractor execute the project in a professional manner with regards to keeping a secure and tidy work site as well as any communications, conflict resolutions, health and safety matters with residents, Consultants, owner, and any other stakeholders?3
  Total Score:93.75

Note that the City considers a Total Score of 70% to be acceptable. The City will consider removing a firm from its pre-qualified list if the firm has a total score below 70%.

You are invited to contact the City Engineering Projects group with any questions and feedback regarding your score.

Yours truly,
May Phang, P. Eng.
Division Manager, Engineering Projects
City of Burnaby
Copied to: Purchasing Manager


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